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The guidance note, prepared by the Charity Commission for England and Wales, provides guidance for charities that involve its service users in their board (e.g. self-help organizations). It lists out definitions of user involvement in NGO-setting and information on how to effectively manage a board with service users (e.g. handling conflict of interest).

This guidance note is available under the Open Government Licence v3.0.

Note: “Trustee” refers to “board members” in the UK.

Users on board_beneficiaries who become trustees-page-001.jpg

Board Roles & Responsibilities
Overseas Reference & Guidelines